Privacy Policy
Naturalyrrenew (“we”, “us”, “our”) operates a workplace ergonomics consulting studio based at 183 Arthur’s Seat Rd, Red Hill VIC 3937, Australia. We take the privacy of visitors to our website and the clients we work with seriously, and this policy describes how we collect, hold, use and disclose personal information in connection with our services.
1. Scope of this policy
This Privacy Policy applies to information collected through our website, through our contact form, by email, by telephone and during in-person or remote consultations. It applies to individuals, organisations represented by individuals, and visitors to our offices.
2. Information we collect
We aim to collect only the minimum information needed to provide our services and respond to your enquiries. The categories of information we may collect include:
- Contact details such as your name and email address, provided through our contact form or correspondence.
- Information you choose to share in the message field of our contact form or in subsequent communications.
- Workspace observations and notes recorded during ergonomics consultations, where you have engaged our services.
- Limited technical information collected automatically when you visit our website, such as approximate location, browser type and pages viewed.
3. How we use information
We use the information we collect to:
- Respond to enquiries and arrange consultations.
- Prepare written workspace reports for paying clients.
- Send service-related communications such as appointment confirmations.
- Maintain accurate records for accounting and regulatory compliance.
- Improve our website, our materials and the consulting process.
We do not sell personal information, and we do not use it for unsolicited marketing.
4. Legal basis
Where Australian privacy legislation applies, we rely on your consent (provided through our contact form), the performance of a service requested by you, and legitimate interests in operating a small professional consulting practice.
5. Disclosure to third parties
We share personal information only where it is necessary for the operation of our services. This may include trusted service providers such as our website host, email provider and accounting software, all of whom are bound by appropriate confidentiality obligations. We may also disclose information where required by law.
6. International transfers
Some of the service providers we use may store data outside Australia. Where this is the case, we take reasonable steps to ensure that the recipient handles personal information in line with the principles set out in this policy and applicable Australian privacy law.
7. Retention
We retain personal information only for as long as we need it for the purposes set out above, or as required by law. Records relating to paying clients are typically kept for seven years to satisfy Australian record-keeping obligations. Enquiries that do not lead to engagement are generally archived after twenty-four months.
8. Security
We use industry-standard security practices to protect personal information against loss, unauthorised access, modification or disclosure. These include transport encryption (HTTPS) on our website, access controls within our internal systems, and physical security at our studio.
9. Your rights
Subject to applicable law, you may request access to the personal information we hold about you, request correction of inaccurate information, or request that we delete information that is no longer required. You may also withdraw your consent at any time. To exercise these rights, please contact us through our contact page.
10. Cookies and analytics
Our website uses a minimal number of cookies. See our Cookies Policy for more information about the specific cookies we use and how you may manage them.
11. Children
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe that a child has provided us with personal information, please contact us so that we may delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make significant changes we will update the “last updated” date at the top of this page. Continued use of our website after changes are published constitutes acceptance of the revised policy.
13. Contact
For any questions about this Privacy Policy or our handling of personal information, please write to us via our contact page, by post at 183 Arthur’s Seat Rd, Red Hill VIC 3937, Australia, or by telephone on +61 3 5989 2500.